Disclosure under the Specified Commercial Transactions Act
Business information and terms applying to accommodation reservations
1. Seller
Open House Hotels & Resorts Co., Ltd.
2. Representative
Hirotaka Yokose
3. Address
1322-32 Gora, Hakone-machi, Ashigarashimo-gun, Kanagawa, Japan
4. Telephone
+81-460-83-3908
5. Email
kuon_hakone_info@openhouse-hotels-resorts.com
6. Price
Prices vary by accommodation plan. Please refer to the relevant plan page for details.
7. Charges in Addition to the Price
Bathing tax, merchandise purchases, and other charges not included in the accommodation plan.
8. Payment Methods
Credit card, either prepaid or paid on site; cash; and any other method stated on the accommodation plan page.
9. Timing of Payment
Prepaid reservations are charged when the reservation is completed.
On-site payments are due at check-out.
10. When a Reservation Becomes Binding
A reservation becomes binding when the completion notice appears after the booking process on this site, or when a confirmation email is sent.
11. Timing of Service
Guest room use and service times vary by accommodation plan. Please refer to the relevant plan page for details.
12. Cancellation Policy
Cancellation charges vary by accommodation plan. Please refer to the relevant plan page for details.
13. Returns and Refunds
Due to the nature of the products and services, refunds cannot be accepted after the accommodation service has been provided.